Frequently Asked Questions
Your guide to shopping the latest in high-performance electronics.
What kind of warranty comes with my device?
All electronics purchased from Machines come with a standard 12-month manufacturer warranty covering hardware defects. Extended protection plans are available at checkout for additional peace of mind.
How long does shipping take for high-value items?
Standard shipping typically takes 3-5 business days. For high-value machinery and sensitive electronics, we use specialized couriers with full insurance and real-time tracking to ensure safe delivery.
What is your return policy for opened electronics?
We offer a 30-day return window. Please note that opened electronics may be subject to a 15% restocking fee unless the item is found to be defective upon arrival.
Do you offer technical support for setup?
Yes, every purchase includes 90 days of complimentary remote technical support. You can schedule a session with our experts via the 'Support' tab on our website.
Are the products sold on Machines authentic and brand new?
Absolutely. Machines is an authorized retailer for all brands we carry. Every product is shipped in its original factory-sealed packaging with a verifiable serial number.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-end equipment, we also offer flexible financing options through our partner providers.